Frequently Asked Questions
Everything you need to know about your next mechanical masterpiece.
What is the estimated shipping time for my order?
Orders are typically processed within 1-2 business days. Domestic shipping takes 3-5 business days, while international shipping can range from 7-14 business days depending on your location and customs processing.
Do Vortex keyboards come with a warranty?
Yes, all our keyboards include a 1-year limited warranty that covers manufacturing defects in materials and workmanship under normal use.
What is your return policy?
We offer a 30-day return policy for items in their original packaging and unused condition. Please note that custom-built keyboards or modified units may be subject to a restocking fee.
Are your keyboards compatible with both Mac and Windows?
Absolutely. Most Vortex models feature a hardware toggle or programmable layers that allow for seamless switching between macOS, Windows, and Linux layouts.
Can I swap the switches on my keyboard?
If you purchased a 'Hot-Swap' model, you can easily change switches without soldering. For non-hot-swap models, switch replacement requires professional soldering and will void the standard warranty.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and fast checkout experience.